SUPPORT AND ASSISTANCE

CHOOSE BETWEEN DIFFERENT MODELS

No matter whether you need us around the clock as a contact for your IT infrastructure and cloud services, or just as a backup if the in-house administration needs help, we are happy to support you. Our employees assist your specialists in the event of malfunctions and provide knowledge in areas in which a expertise is needed. We have the right model for you: from support and monitoring to the management of a cloud-based IT infrastructure.

IT Operations at a Glance

Support

Our support specialists (3rd level, in Germany) work directly with your in-house administration. Problems can either be escalated directly to us or only when all internal possibilities have been exhausted. Your administration has direct access to the case history and a knowledge base with all documented information via our help desk software. Many customers can therefore do without a Microsoft PSS contract.

Operations Center

Our operations center is located in Offenbach and works exclusively with experienced system engineers. Our customers have direct access to these specialists, available 24x7 upon request. Contracts ensure the escalation of incidents to relevant providers such as Microsoft, and the support team is supported by our experienced consultants.

Operation of Cloud Solutions

Our Operations Center specializes in operating and monitoring Office 365 and Azure-based infrastructures. Our customers rely on our expertise in monitoring and managing Microsoft cloud solutions, including the provision of licenses. You will regularly receive a snapshot of your systems and an analysis with suggestions to proactively avoid possible incidents.